How do we collect information?
We collect information from you when you visit our website, when you fill out the contact form on the website, when you fill in the sign-up form to any of our newsletters, when you email us, when you book a consultation using the online booking service, and when you attend an initial or follow-up consultation.
What information do we collect?
If you attend an initial consultation and/or a follow-up consultation we may collect personal information from you such as your name, date of birth, occupation, a detailed medical history, and photos of your current posture.
When you fill in the contact form on the website, the sign-up forms for the newsletters, the online booking system and when emailing us we may store your name, email address, telephone number, site of pain and any other details you choose to provide.
If you disclose personal identifiable information through the public comment’s section of our blog, please note this can be seen by any visitor to the website and thus may be collected and used by others.
What do we use your information for?
Information collected during an initial consultation and/or a follow-up consultation is used to help us to help our clients improve your posture.
The information you provide on the sign-up forms to any of our newsletters allows us to email you editions of the newsletter which include exercises, tips and and advice on how to improve your posture, as well as occasional marketing information about the services we provide.
The information you provide when you email us, use the online booking system or fill in the contact form on the website allows us to respond to your requests appropriately.
All the information above may be used by authorised personnel at Health Through Posture to analyse the performance of our business and make business decisions to better serve our clients.
How do we keep your information secure?
Information collected on paper during an initial consultation and/or a follow-up consultation is filed and kept in a secure location. The photos that are taken are deleted from the camera phone that was used to take them on the same day, and the images are stored on a password protected laptop.
We secure the personally identifiable information you provide on computer servers and a password protected laptop in a controlled, secure environment, protected from unauthorised access, use or disclosure. All supplied sensitive/credit information is transmitted with Secure Socket Layer (SSL) protocol and encrypted into our payment gateway provider’s database and only accessible by those authorised with special access rights to such systems. After any transaction, your private information (credit card number etc.) will not be stored on our servers or laptop devices.
We do not sell, trade, lease, rent or otherwise transfer to outside parties your personally identifiable information, apart from sharing data with trusted partners who help us operate our website, perform statistical analysis, send you email or help in essential functioning of our business. All such third parties are prohibited from using your personal information except to provide these services to Health Through Posture, and they are required to maintain the confidentiality of your information.
We would only release your personal information, without notice, if required to do so to comply with the law, or in good faith to enforce our site policies, or protect and defend ours or others’ rights, property or safety.
Links to other websites
We encourage you to review the privacy statements of web sites you choose to link to from our site so that you can understand how those web sites collect, use and share your information.
You have the right to access and/or update your personal information, as well as the ‘right to be forgotten’ by EU law. Requests should be sent to firstname.lastname@example.org and will usually be responded to within 30 days. We do, however, reserve the right to retain any information that may be reasonably required by law (e.g. for tax purposes etc.).
EU GDPR (General Data Protection Regulation)
We have taken the necessary steps to ensure that we are compliant with the EU GDPR which is applicable from 25 May 2018. Our Data Compliance Officer is Ameet Bhakta.
This policy was last modified on 19th May 2018.